Terms of Services

Bath Aura – Terms & Conditions

Welcome to Bath Aura — where modern design meets everyday comfort through thoughtfully crafted bathroom essentials.
By accessing our website or placing an order, you agree to the Terms & Conditions outlined below. Please read them carefully to understand your rights and responsibilities as a Bath Aura customer.

1. Definitions

Consumer: An individual making a purchase for personal, non-commercial use.
Distance Contract: A transaction conducted online via our website.
Durable Medium: A format used to retain information unchanged (e.g., email, PDF).

2. Applicability

These Terms apply to all purchases made through the Bath Aura website.
By placing an order, you accept these Terms in full.
In the event of any ambiguity, the interpretation most favorable to the consumer will be applied.

3. Company Information

Business Name: WAGGLYVERSE CO., LIMITED
Registered Address: RM03, 24/F, HO KING COMM CTR, 2-16 FAYUEN ST, MONG KOK, HONG KONG
Registration Number: 79175464

4. Our Offer

At Bath Aura, we are committed to:

  • Showcasing a curated selection of tissue holders, faucets, soap pumps, sink accessories, and modern bathroom décor with accurate descriptions and high-quality imagery.

  • Providing transparent pricing, including taxes and shipping fees at checkout.

  • Maintaining updated stock availability and product information on our store.

5. Order Process

  • Orders are confirmed once full payment is successfully received.

  • A confirmation email is issued after checkout.

  • All payments are securely processed through trusted third-party gateways.

  • Bath Aura reserves the right to cancel any order in cases of suspected fraud, pricing errors, or inventory issues.

6. Right of Withdrawal

You may return eligible items within 14 days of receiving your order.
Products must be:

  • Unused

  • In original packaging

  • In resalable condition

7. Returns & Refunds

  • Return shipping costs are the customer's responsibility unless the item is defective, damaged, or incorrect.

  • Items must be returned in original, undamaged condition to qualify.

  • Refunds will be issued to your original payment method after inspection and approval.

8. Pricing

  • All prices are listed in USD.

  • Bath Aura reserves the right to correct pricing errors at any time.

  • International customers may be responsible for additional duties or taxes.

9. Product Quality & Warranty

Each bathroom accessory is carefully inspected prior to dispatch.
Product images aim to reflect accurate colors and textures.

Report any issues within 14 days of receiving your order.

Warranty does not cover:

  • Misuse

  • Wear and tear

  • Improper installation or exposure to chemicals

  • Damage from water pressure issues or incorrect fittings

10. Shipping & Delivery

  • Orders ship to the address provided at checkout.

  • Delivery may take up to 30 days, depending on your location.

  • If we are unable to fulfill your order, we may offer a substitute or a full refund.

11. Payments

We accept:

  • Major credit/debit cards

  • PayPal

  • Other secure online payment methods

For payment concerns, contact our support team promptly.

12. Complaints & Customer Support

  • Report issues within 7 days of receiving your order.

  • Response time: within 14 business days.

  • Valid complaints may be resolved through replacement, repair, or refund.

13. Dispute Resolution

We aim to resolve disputes fairly and transparently.
Unresolved cases may be referred to an independent mediator if required.

14. Force Majeure

Bath Aura is not liable for delays or service interruptions caused by events beyond our control such as:

  • Natural disasters

  • Courier delays

  • Supply chain disruptions

16. Changes to Terms

Bath Aura may update these Terms & Conditions periodically.
The most recent version will always be available on our website and becomes effective immediately upon posting.