Refund policy
Bath Aura – Return & Refund Policy
At Bath Aura, we want every faucet, tissue holder, soap dispenser, and bathroom accessory to feel like the perfect upgrade to your space. If something doesn’t meet your expectations, we’re here to make it right — with clarity, care, and simplicity.
✅ Eligibility for a Refund
You may request a return or refund within 14 calendar days of receiving your order if:
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You notify us within this return window
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The item is unused, unopened, and in its original packaging
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The item arrived damaged, defective, or incorrect
🚫 Non-Refundable Items
We cannot accept returns for the following:
❌ Items that have been used, installed, or damaged after delivery
❌ Custom-made or special-order items
❌ Final sale, clearance, or heavily discounted products
❌ Items marked as non-returnable at checkout
📝 How to Request a Return
To begin your return, please contact our support team with:
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Your order number
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A brief explanation of the issue
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Clear photos of the item and packaging (if applicable)
Once your request is reviewed, our team will guide you through the next steps.
🔄 Return & Refund Process
1. Review & Approval
Our team will review your request and may ask for additional details if necessary.
2. Return Instructions
If approved, you will receive:
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The return shipping address
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Instructions on how to pack and ship your item
📦 Return shipping is the customer’s responsibility unless the item was faulty or incorrect.
3. Refund Issuance
Once we receive and inspect your returned item:
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Your refund will be issued to your original payment method
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Please allow 5–7 business days for the refund to appear, depending on your payment provider
📌 Important Notes
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All returns must be pre-approved before sending items back
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Items must be in original condition and packaging to qualify
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Shipping fees are non-refundable unless we sent a damaged or incorrect product
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Returns showing wear, installation marks, scratches, or misuse may be declined
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Excessive or suspicious return activity may result in account review
💬 Need Help?
We’re here to support you every step of the way.
If you have questions, concerns, or need assistance with your return:
👉 Please visit our Contact Us page, and our team will ensure your Bath Aura experience is smooth, respectful, and hassle-free.